1. How long does it take to process an order?
Orders typically take 1-2 business days to process before shipment. We appreciate your patience and understanding during this time.
2. What is the expected delivery time?
You can expect delivery within 2-4 business days after your order has been processed. Please note that unexpected delays imposed by shipping carriers may occur, which are beyond our control.
3. Can I return a product if I'm not satisfied?
Yes, we want you to be satisfied with your purchase. You have 30 days from the date of delivery to request a return. Please refer to our refund policy for more information.
4. Do you offer free returns?
Yes, qualified products valued over $75 can be returned free of shipping charges within the U.S. Orders below $75 will be subject to a $17 shipping charge. Please refer to our refund policy for more details.
5. How can I contact customer support?
You can contact our customer support team by emailing us at care@hometechniq.com or by calling our toll-free number at (833) 350-0944. We're here to assist you!
6. Do you ship internationally?
Currently, we only sell and ship within the United States. We apologize for any inconvenience caused.
7. Can I exchange an item?
Yes, if you would like to exchange an item, you can return the original item and place a new order. Please refer to our refund policy for more information.
8. Are there any exceptions to your return policy?
Yes, we cannot accept returns for custom products, personal care goods, hazardous materials, flammable liquids, or gases. Please contact us for specific inquiries regarding returns.
9. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment.
10. What is yoy Refund Policy?
For detailed information about our refund policy, please refer to our refund policy section.